> Ordering
> Shipping
>
Doorstep Dropoff Policy
> Guaranteed Delivery
> Returns
Ordering
EASY ORDERING
We have 3 easy ways to order:
- Online Using Our Virtual Shopping Cart
- Order By Phone - Call Us Toll Free at 1-877-500-0011 or Direct
at 214-341-4106
- Fax Us Your Order at 214-341-4105
For easiest ordering, use our convenient on-line shopping cart system.
It's easy, simple, and it uses the latest in secure internet ordering with your
major credit card or check via E-commerce Exchange - the
Internets largest and most
trusted E-commerce credit card network.
If you you prefer simply call toll free at 1-877-500-0011 during
business hours (9:00 am to 6:00 pm Monday through Friday and 9:00 am to 2:00 pm Saturday
CST.) For fastest service, please have your VISA, MasterCard, American Express, or
Discover credit card number ready when you call. We cannot accept C.O.D. orders. If you
prefer to mail in your payment, please enclose a check or money order for the full
purchase amount a your order will ship in about 2 weeks or when the funds clear. Please,
do not send cash.
You can also fax us your order at 214-341-4105. Be sure to
include your name, shipping address and Visa, Mastercard, Discover or American Express
number and expiration date.
Your order will be processed as soon as we receive it. UPS and Fedex pickup at
our warehouse at approximately 3:00 pm CST. If we receive your order prior to
3:00pm, and if it is in stock, then it will be shipped that day.
HOW TO USE THE ONLINE SHOPPING CART
When you see on item that you would like to order, simply point and click the
button. Our shopping cart system then automatically takes you to that items page
where all the available information about that item is stored. If you are sure that
you want to purchase that item, then click the
button again. That item is then stored in your online shopping cart. The
online shopping cart is very similar to a regular shopping cart in your supermarket.
Your online or "virtual" shopping cart holds all of the products that you have
chosen until you are ready to check out.
When your shopping cart appears, you can either remove your items, recalculate your
order or continue shopping by pointing and clicking the
button. If you
are ready to check out, proceed directly to the check out counter by pointing and
clicking the
button. At this point you will need to fill out the order form.
Please make sure that you double check everything, especially your shipping address.
When you have completely filled out the order form, and everything is double checked, you
then point and click the
button.
At any time you can view the contents of your virtual shopping cart by
pointing and clicking on the
Shopping Cart
link located at the top and bottom of each
page. If you are ready to check out at any time simply point and click on the
Check Out
link located at the top and bottom of each page.
That's it ! Your order is sent to us electronically, and you will receive an
email confirmation about your order. And your order will be shipped the same day if
it is received before 3:00pm CST.
ePestSupply DOES NOT SELL RESTRICTED USE PESTICIDES
ePestSupply does not sell or distribute United States EPA "restricted use"
or any pesticide classified as hazardous. ePestSupply sells only United States EPA
registered "general use" pesticides. Not all EPA "general use"
pesticides are registered in every state. Some States require the licensing or
registration of persons purchasing certain pesticides even though that pesticide may be
registered as an EPA "general use" pesticide. Contact your State pesticide
regulatory agency for more information on licensing.
Shipping
SAME-DAY SHIPPING
Most merchandise is shipped directly from our catalogue and retail headquarters in Dallas,
Texas and usually ship the same day orders are received or when funds clear. Weekend and
holiday orders are shipped the next business day. Due to the high demand of some products
and or backordering issues with our manufacturers, we may not have your entire order
available for immediate shipment. If your order is placed online, your
credit card is charged at the time you place your order. If we cannot
ship your order within 3 days, we will notify you with an update of your
order delivery status and the option to cancel and credit your charges back
to your credit card.
UPS TRANSIT TIMES
* FREE SHIPPING TERMS / SHIPPING FEE'S
Most products for sale include shipping and handling charges that are added to the retail
price. Shipping and handling fees are considered as a 15% average percentage of the sale price of
each product. Outbound or inbound shipping / handling fees are not refundable
on return orders. (See returns below).
All ground orders will be shipped FREE via United
States Postal Service (USPS) or UPS Ground within the continental USA. Hawaii, Alaska, US
Virgin Islands, Guam, etc. are not included. Regular shipping fees apply to to
these areas.
Free shipping is only for USPS, Fedex or
UPS regular
ground service. Some oversize products may
be charged an additional shipping fee due to oversize packaging. This fee is
plainly stated on each items shopping cart page.
Free Shipping does not include Next day, 2nd day, 3 Day Select,
Worldwide Express, Worldwide Expedited delivery, or delivery outside of the
continental United States. Normal USPS,
UPS or Fedex delivery fees are charged for these services and will be charged to your credit card with
your prior approval.
SIGNATURE CONFIRMATION AND
DOORSTEP DROP-OFF DELIVERY POLICY
By placing your order with ePestSupply, and unless otherwise
demanded by you our customer, you are agreeing to what is called a "doorstep
dropoff" which means that in most cases, if no one is available to receive your
shipment, it will be left on your doorstep in accordance with most carriers
policies.
If your order is traceable to your shipping address by the shipping carrier
and is not found or is lost or stolen, ePestSupply assumes no responsibility
and will not refund your package. If your order has signature confirmation
and is signed for by a person at the shipping address but is not delivered
to the purchaser, ePestSupply
assumes no responsibility. If you live in a multi-family complex or
you will not be there when your package is delivered, we recommend that you
contact us and purchase signature confirmation for your package.
Guaranteed Delivery
-
On orders under $100.00 and unless authorized by you and at an additional
fee of $2.50, a signature confirmation may be purchased to receive
your order. This may result in a delay in you receiving your order. Signature confirmation is only purchased
by ePestSupply and at ePestSupply's discretion on orders over $100.00.
Guaranteed Delivery is available by calling us
toll free at 1-877-500-0011 the same day of your order and before your order
ships.
International orders and orders to Hawaii, Alaska, Puerto Rico, US Marshall Islands or any
other US territory or state will be shipped via USPS, UPS or Fedex. USPS delivery fees to
these areas are generally more economical than UPS or Fedex.
Email us if you are interested in
shipping costs for these services and we will calculate the shipping charges for you.
ePestSupply reserves the right to increase or decrease shipping fees and will work
to find the most economical means of delivery available. Special attention will be
given to any order that is outside of the continental United States.
INTERNATIONAL ORDERS
For international orders, we offer UPS, Fedex Worldwide Express and DHL Worldwide Expedited.
Shipping costs for these services can by automatically calculated by our shopping
cart system.
In many
cases, USPS is preferred over all other international shipping methods.
The charges generally are less and the delivery time is the same.
For shipping costs for these services please e-mail your request to
Email us
or fax your request to (214) 341-4105. ePestSupply will prepare a quote for your
merchandise complete with shipping charges and estimated delivery times. Shipping charges
are based on weight, dimensional weight and destination. Point of origination is Dallas,
Texas USA zip code 75238.
If desired, place your order using the shopping cart system, and choose
"Please Calculate Shipping Charges For Me" ePestSupply will then calculate
the shipping charges and add it to your order for you. We will then email you the
additional shipping charge receipt. This will expedite your order.
Customers are responsible for all duties and taxes that apply to international shipments.
International orders must be paid in U.S. funds and ePestSupply must have a signed
order confirmation prior to shipping.
At ePestSupply's discretion, we will double check shipping costs on Worldwide orders
and may require additional shipping charges, insurance etc..
If you want to know the cost of your order in your country's currency, please visit
International Currency Valuation
and Exchange Rates.
If you want to know how to calculate the American standard system to the metric
system or vice versa click International Currency Valuation and Exchange Rates.
Returns
EXCHANGING OR RETURNING MERCHANDISE
Please select your purchases carefully. Opened containers, broken seals and packages are
not returnable. Used, damaged or non-resalable products will not be
eligible for refunds or exchanges. Any return received by us that is opened, has
broken seals, is damaged by customer or is not resalable will be returned to the sender.
All orders returned will incur a 15% restocking fee up to 30 days. All orders are
non-refundable after 30 days. Any returns may be exchanged for full credit towards
another purchase of equal or greater value.
Money Back Guarantee orders will be given 100% of the purchase price less 15%
shipping and handling fee.
Most manufacturers do not not
offer money back guarantees. ePestSupply does not warranty or guarantee the
effectiveness of it products unless specifically stated on that products information page.
Some products carry a money back guarantee. Our prices include shipping fees and
handling fees unless extra shipping is specifically stated. Any product or order
returned will be charged a customary 15% return fee or the actual shipping
fee - whichever is greater. This fee does not include
return shipping costs by the purchaser. Return shipping fees are the responsibility
of the sender. The 15% return fee includes outbound shipping fees, handling fees,
credit card processing fees, etc. No product may be returned for a
money back guarantee after 30 days of the purchase date. Any product
returned for a money back guarantee must include the original packaging,
container, any unused product, original sales receipt, and must have a
return authorization number. Returns without this criteria will be
returned to purchaser at purchasers expense. International orders do
not qualify for money back guarantees.
If your merchandise is defective or damaged
upon shipping receipt, please contact us at 214-341-4106 to receive a return authorization
number. Have your original receipt information ready to provide our staff with the invoice
number. Please send your package back to us within 10 days of purchase and via insured and
prepaid U.S. Mail or UPS (for your protection and to ensure prompt delivery). Shipping
fees are not refundable; however, there is no shipping fee for product replacement. Credit
card refunds are issued immediately upon receipt of the returned item. Please allow two
weeks for refund checks if you have paid by check.
SALES TAXES
Texas law requires that we collect 8.25% state and local tax on all merchandise shipped to
addresses within the State of Texas.
CUSTOMER SERVICE
If you need assistance with your order or have questions, comments or suggestions, please
call one of our Customer Service Specialists at 1-877-500-0011. If you are not
completely satisfied with your order, we want to know. Please call (214) 341-4106 between
9 am and 6 pm, Central time, Monday through Friday.
HOLIDAY HOURS
So that our employees may spend holidays with their families, our phones will not be
staffed on New Year's Day, Easter, Memorial Day, 4th of July, Labor Day, Thanksgiving and
Christmas.
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