Ordering, Shipping and Return Information
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    Free Shipping On All Orders! |
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Order Online or Call Toll Free 1-855-630-6899
In Stock Orders Placed by 4:00 PM CST Shipped Same Day
FREE SHIPPING On Over 500 In Stock Products
Ordering, Shipping and Return Information
|
Free Shipping On All Orders! |
We want to earn your business! ePestSupply is one of the original online pest control superstores, in business since 1996 and currently servicing over 250,000 customers worldwide. You can be assured that we strive to keep our prices as low as possible, and to keep on eye on our competition. Our Price match guarantee is simple. We will meet or beat any of our competitors prices that include shipping costs. Simply call us or contact us and we will be more than happy to help!
We do not guarantee that we will match prices from EBAY, AMAZON or other third party outlets. This is because most of the time, the deals on these sites are blowouts by manufacturers, overstocks that people dump on the web for sale, and sometimes even stolen merchandise. We will only match prices from a legitimate online store that has a working website and has been in business for more than 1 year. This is our way of helping to support a healthy free enterprise system, and at the same time help defend honest and decent businesses who have employees, overhead and all the associated costs. Keep the internet a good place to shop. Only deal with reputable businesses and most of all, be sure they are a member of the BBB and their site is fully traceable.
For easiest ordering, use our convenient on-line shopping cart system. It's easy, simple, and it uses the latest in secure Internet ordering with your major credit card or check via e-commerce Exchange - the Internets' largest and most trusted E-commerce credit card network.
If you prefer simply call toll free at 1-855-630-6899 during business hours (9:00 am to 5:00 pm Monday through Friday CT). For fastest service, please have your VISA, Master Card, American Express, or Discover credit card number ready when you call. We cannot accept C.O.D. orders. If you prefer to mail in your payment, please enclose a check or money order for the full purchase amount a your order will ship in about 2 weeks or when the funds clear. Please, do not send cash.
You can also fax us your order at toll free at 1-866-803-7378. Be sure to include your name, shipping address and Visa, Master Card, Discover or American Express number and expiration date.
Your order will be processed as soon as we receive it. UPS and US PS pickup at our warehouse at approximately 4:00 pm CT. If we receive your order prior to 4:00pm, and if it is in stock, then it will be shipped that day.
When your shopping cart appears, you can either remove your items, recalculate your order or continue shopping by pointing and clicking the Shop More button. If you are ready to check out, proceed directly to the check out counter by pointing and clicking the Checkout button. You can choose to pay with Paypal or you can choose to pay with regular credit cards or electronic checks. At this point you will need to fill out the order form. Please make sure that you double check everything, especially your shipping address. When you have completely filled out the order form, and everything is double checked, you then point and click the Checkoutbutton. At any time you can view the contents of your virtual shopping cart by pointing and clicking on the Shopping Cart link located at the top and bottom of each page. If you are ready to check out at any time simply point and click on the Check Out link located at the top and bottom of each page.
That's it ! Your order is sent to us electronically, and you will receive an email confirmation about your order. And your order will be shipped the same day if it is received before 3:00pm CST.
All merchandise is shipped directly from our fulfillment center and shipping warehouse in Dallas, Texas and usually ships the same day orders are received (by 3:00 pm CST) or when funds clear. Weekend and holiday orders are shipped the next business day. Due to the high demand of some products and or backordering issues with certain manufacturers, we may not have your entire order available for immediate shipment. If your order is placed online, your credit card is charged at the time you place your order. If we cannot ship your order within 3 days, we will notify you with an update of your order delivery status and the option to cancel and credit your charges back to your credit card.
ePestSupply offers FREE SUPER SAVER (Fedex SmartPost or USPS) delivery on all orders within the continental USA. Orders over $50 will automatically qualifty for FREE Fedex Ground shipping. To learn more about Fedex SmartPost residential delivery Click Here.
Fedex SmartPost is a service offered by Fedex in which Fedex picks up the package and final delivery is handled by the United States Postal Service (USPS). The benefit to to this service is that Fedex SmartPost reaches every US address with over 25 hubs located across the USA. USPS also delivers to PO Boxes. Fedex does not. Normal delivery time is 2-8 business days. Small orders under $25.00 and at the discretion of ePestSupply, orders will be shipped directly by USPS. There is no tracking number available with Fedex SmartPost or USPS.
Fedex SmartPost also delivers to PO Boxes, and Military APO and FPO destinations. Fedex SmartPost is also available for Alaska, Hawaii and US Territoritories. Regular charges apply to these areas.
Some oversize products may be charged an additional shipping fee due to oversize packaging. This fee is plainly stated on each items shopping cart page.
As an added convenience, and for faster delivery, ePestSupply offers FEDEX Ground and Home Delivery for a flat rate of $2.95. Fedex delivers most ground shipments within 1-3 business days (Continental USA).
Free Shipping does not include next day, 2nd day, 3 day select, worldwide express, worldwide expedited delivery, or delivery outside of the continental United States.
By placing your order with ePestSupply, and unless otherwise demanded by you our customer, you are agreeing to what is called a "doorstep dropoff" which means that in most cases, if no one is available to receive your shipment, it will be left on your doorstep in accordance with most carriers policies.
If your order is traceable to your shipping address by the shipping carrier and is not found or is lost or stolen, ePestSupply assumes no responsibility and will not refund your package. If your order has signature confirmation and is signed for by a person at the shipping address but is not delivered to the purchaser, ePestSupply assumes no responsibility. If you live in a multi-family complex or you will not be there when your package is delivered, we recommend that you contact us and purchase signature confirmation for your package.
International orders and orders to Hawaii, Alaska, Puerto Rico, US Marshall Islands or any other US territory or state will be shipped via USPS, UPS or Fedex. USPS delivery fees to these areas are generally more economical than UPS or Fedex. If you are interested in shipping costs for these services and we will calculate the shipping charges for you. Simply go to our ask a pro page and click on the email link to email us your information.
ePestSupply reserves the right to increase or decrease shipping fees and will work to find the most economical means of delivery available. Special attention will be given to any order that is outside of the continental United States.
In many cases for small orders under 20 lbs, USPS is the preferred International shipping method. The charges generally are less and the delivery time is the same. For shipping costs for these services please e-mail your request or fax your request to 1-866-803-7378. ePestSupply will prepare a quote for your merchandise complete with shipping charges and estimated delivery times. Shipping charges are based on weight, dimensional weight and destination. Point of origination is Dallas, Texas USA zip code 75238.
If desired, place your order using the shopping cart system, and choose "Please Calculate Shipping Charges For Me" ePestSupply will then calculate the shipping charges and add it to your order for you. We will then email you the additional shipping charge receipt. This will expedite your order.
Customers are responsible for all duties and taxes that apply to international shipments. International orders must be paid in U.S. funds and ePestSupply must have a signed order confirmation prior to shipping.
At ePestSupply's discretion, we will double check shipping costs on Worldwide orders and may require additional shipping charges, insurance etc..
If you want to know the cost of your order in your country's currency, please visit International Currency Valuation and Exchange Rates.
If you want to know how to calculate the American standard system to the metric system or vice versa click International Currency Valuation and Exchange Rates.
EXCHANGING OR RETURNING MERCHANDISE
Please select your purchases carefully. Opened containers, broken seals and packages are not returnable. Used, damaged or non-resalable products will not be eligible for refunds or exchanges. Any return received by us that is opened, has broken seals, is damaged by customer or is not resalable will be returned to the sender.
All orders returned will incur a 15% restocking fee or the actual shipping fee - whichever is greater within 30 days. All orders are non-refundable after 30 days. Any returns may be exchanged for full credit towards another purchase of equal or greater value.
If your merchandise is defective or damaged upon shipping receipt, please contact us at 214-341-4106 to receive a return authorization number. Have your original receipt information ready to provide our staff with the invoice number. Please send your package back to us within 10 days of purchase and via insured and prepaid U.S. Mail or UPS (for your protection and to ensure prompt delivery). Shipping fees are not refundable; however, there is no shipping fee for product replacement. Credit card refunds are issued immediately upon receipt of the returned item. Please allow two weeks for refund checks if you have paid by check.
Texas law requires that we collect 8.25% state and local tax on all merchandise shipped to addresses within the State of Texas.
If you need assistance with your order or have questions, comments or suggestions, please call one of our Customer Service Specialists at 1-877-500-0011. If you are not completely satisfied with your order, we want to know. Please call (214) 341-4106 between 9 am and 6 pm, Central time, Monday through Friday.
So that our employees may spend holidays with their families, our phones will not be staffed on New Year's Day, Easter, Memorial Day, 4th of July, Labor Day, Thanksgiving and Christmas.
ePestSupply.com
Corporate Offices and Retail Store - 10875 Plano Rd. Ste 105 Dallas, Texas 75238
Shipping and Distribution - 13661 Jupiter Rd. Ste 301A Dallas, Texas 75238
Call Toll Free 1-855-630-6899 Weekdays 8:00 am - 5:00 pm
Copyright © 1997-2012 ePestSupply - All rights reserved.