Ordering, Shipping and Return Information
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    Free Shipping On All Orders |
about us | site map |ordering | shopping cart / checkout
Order Online or Call Toll Free 1-855-55-EPEST
In Stock Orders Placed by 4:00 PM CST Shipped Same Day
FREE SHIPPING On Over 500 In Stock Products
Ordering, Shipping and Return Information
|
Free Shipping On All Orders |
For easiest ordering, use our convenient on-line shopping cart system. It's easy, simple, and it uses the latest in secure Internet ordering with your major credit card or check via e-commerce Exchange - the Internets' largest and most trusted E-commerce credit card network.
If you prefer simply call toll free at 1-855-55-EPEST during business hours (9:00 am to 5:00 pm Monday through Friday CT). For fastest service, please have your VISA, Master Card, American Express, or Discover credit card number ready when you call. We cannot accept C.O.D. orders. If you prefer to mail in your payment, please enclose a check or money order for the full purchase amount a your order will ship in about 2 weeks or when the funds clear. Please, do not send cash.
You can also fax us your order at toll free at 1-866-803-7378. Be sure to include your name, shipping address and Visa, Master Card, Discover or American Express number and expiration date.
Your order will be processed as soon as we receive it. UPS and US PS pickup at our warehouse at approximately 4:00 pm CT. If we receive your order prior to 4:00pm, and if it is in stock, then it will be shipped that day.
When your shopping cart appears, you can either remove your items, recalculate your order or continue shopping by pointing and clicking the Shop More button. If you are ready to check out, proceed directly to the check out counter by pointing and clicking the Checkout button. You can choose to pay with Paypal or you can choose to pay with regular credit cards or electronic checks. At this point you will need to fill out the order form. Please make sure that you double check everything, especially your shipping address. When you have completely filled out the order form, and everything is double checked, you then point and click the Checkoutbutton. At any time you can view the contents of your virtual shopping cart by pointing and clicking on the Shopping Cart link located at the top and bottom of each page. If you are ready to check out at any time simply point and click on the Check Out link located at the top and bottom of each page.
That's it ! Your order is sent to us electronically, and you will receive an email confirmation about your order. And your order will be shipped the same day if it is received before 3:00pm CST.
Most areas of the Continental USA (orange) are served within 4 business days. Texas and immediate surrounding areas (pink and blue) are served within 2 business days. Areas in green are up to 5 business days, Alaska and Hawaii are up to 6 business days.
All merchandise is shipped directly from our fulfillment center in Dallas, Texas and usually ships the same day orders are received (by 4:00 pm CST) or when funds clear. Weekend and holiday orders are shipped the next business day.
Due to the high demand of some products, we may not have your entire order available for same day shipment. If any part of your order cannot be shipped, we will contact you. In most cases we can ship the in-stock items and ship the remainder when it becomes available.
When placing your order online, your credit card or paypal account places a hold on the funds by either Authorize.net or Paypal. . When your order ships, the funds are then released to us. In some situations, the funds may be drafted in advance. If we cannot ship your order within 3 days, we will notify you with an update of your order delivery status and the option to cancel and credit your charges back to your credit car or paypal account.
Free Shipping implies that shipping charges are included in the cost of the order. ePestSupply offers FREE SUPER SAVER (Fedex SmartPost or USPS) delivery on all orders within the continental USA. Orders over $50 will automatically qualifty for FREE Fedex or UPS Ground shipping. To learn more about Fedex SmartPost residential delivery Click Here.
Fedex SmartPost is a service offered by Fedex in which Fedex picks up the package and final delivery is handled by the United States Postal Service (USPS). The benefit to to this service is that Fedex SmartPost reaches every US address with over 25 hubs located across the USA. USPS also delivers to PO Boxes. Fedex does not deliver to PO Boxes. Normal delivery time is 5-10 business days. All FREE SHIPPING orders at the discretion of ePestSupply, orders will be shipped by this method.
Fedex SmartPost also delivers to PO Boxes, and Military APO and FPO destinations. Fedex SmartPost is also available for Alaska, Hawaii and US Territoritories. Regular charges apply to these areas.
Some oversize products may be charged an additional shipping fee due to oversize packaging. This fee is plainly stated on each items shopping cart page.
As an added convenience, and for faster delivery, ePestSupply offers FEDEX Ground and Home Delivery for a flat rate of $4.95. Fedex delivers most ground shipments within 1-3 business days (Continental USA).
Returns and Money Back Guarantees will be refunded the full purchase price, less outbound shipping charges. See return policy below for more information.
Free Shipping does not include next day, 2nd day, 3 day select, worldwide express, worldwide expedited delivery, or delivery outside of the continental United States.
By placing your order with ePestSupply, and unless otherwise demanded by you our customer, you are agreeing to what is called a "doorstep dropoff" which means that in most cases, if no one is available to receive your shipment, it will be left on your doorstep in accordance with most carriers policies.
If your order is traceable to your shipping address by the shipping carrier and is not found or is lost or stolen, ePestSupply assumes no responsibility and will not refund your package. If your order has signature confirmation and is signed for by a person at the shipping address but is not delivered to the purchaser, ePestSupply assumes no responsibility. If you live in a multi-family complex or you will not be there when your package is delivered, we recommend that you contact us and purchase signature confirmation for your package.
International orders and orders to Hawaii, Alaska, Puerto Rico, US Marshall Islands or any other US territory or state will be shipped via USPS, UPS or Fedex. USPS delivery fees to these areas are generally more economical than UPS or Fedex. If you are interested in shipping costs for these services and we will calculate the shipping charges for you. Simply go to our ask a pro page and click on the email link to email us your information.
ePestSupply reserves the right to increase or decrease shipping fees and will work to find the most economical means of delivery available. Special attention will be given to any order that is outside of the continental United States.
In many cases for small orders under 20 lbs, USPS is the preferred International shipping method. The charges generally are less and the delivery time is the same. For shipping costs for these services please e-mail your request or fax your request to 1-866-803-7378. ePestSupply will prepare a quote for your merchandise complete with shipping charges and estimated delivery times. Shipping charges are based on weight, dimensional weight and destination. Point of origination is Dallas, Texas USA zip code 75238.
If desired, place your order using the shopping cart system, and choose "Please Calculate Shipping Charges For Me" ePestSupply will then calculate the shipping charges and add it to your order for you. We will then email you the additional shipping charge receipt. This will expedite your order.
Customers are responsible for all duties and taxes that apply to international shipments. International orders must be paid in U.S. funds and ePestSupply must have a signed order confirmation prior to shipping.
At ePestSupply's discretion, we will double check shipping costs on Worldwide orders and may require additional shipping charges, insurance etc..
If you want to know the cost of your order in your country's currency, please visit International Currency Valuation and Exchange Rates.
If you want to know how to calculate the American standard system to the metric system or vice versa click International Currency Valuation and Exchange Rates.
We will refund your full purchase price up to 60 days after purchase!
Don't like what you purchased and want to get your money back or exchange for something else? No Problem. ePestSupply offers a 60 Day No Hassle Return Policy. Simply return the product to us postage paid within 60 days of purchase and we will refund your full purchase price less outbound shipping costs.
If your merchandise is defective or damaged upon delivery, please contact us immediately at 1-855-55-EPEST . Credit card refunds are issued immediately upon receipt of the returned item. Please allow up to 15 days for refund checks if you have paid by check or echeck.
Used or customer damaged products are not acceptable for returns. Orders are non-refundable after 60 days. Qualifying returns may be exchanged for full credit towards other products.
ePestSupply guarantees that the full purchase price less outbound shipping fees will be refunded up to 60 days after purchase. 100% Money Back Guarantee orders will be refunded the purchase price of the product less outbound shipping costs. Free shipping terms imply that shipping charges are included in the total cost of the order. See FREE SHIPPING TERMS for more information.
Texas law requires that we collect 8.25% state and local tax on all merchandise shipped to addresses within the State of Texas.
As an added convenience, ePestSupply offers payments by eCheck through Authorize.net. This method of payment allows customers to pay with a regular checking account that is drawn on a US Bank. When processing your payment through eCheck or regular check, Authorize.net captures the bank routing number and the account number and encrypts this information. A hold for the funds is then placed on ePestSupply's eCheck account with Authorize.net until the funds clear all financial institutions. The average amount of time that this takes is 10-14 business days. When the funds are released by Authorize.net, we will process your order and notifiy you that your order has shipped. ePestSupply will not automatically notify you of the status of your order with eCheck unless the funds have been declined. In the event the funds have been declined, we will contact you and try to arrange another form of payment. For fastest processing, payments for orders can be made with a regular credit or debit card either over the phone or online.
We strive for top customer service. All of our specialists are here to serve you in a fast expedited manner and to your complete and total satisfaction. If you need assistance with your order or have questions, please call us Toll Free at 1-855-55-EPEST. Please call between 9 am and 5 pm, Central time, Monday through Friday. Emails will be answered during normal business hours. If your email is received after hours, it will be answered the next business day.
If you are not totally satisfied with us in any way, please contact Ron Dawson, President and CEO Toll Free at 1-855-55-EPEST.
So that our employees may spend holidays with their families, our phones will not be staffed on New Year's Day, Easter, Memorial Day, 4th of July, Labor Day, Thanksgiving and Christmas.
ePestSupply.com
Corporate Offices - 10875 Plano Rd. Ste 105 Dallas, Texas 75238
Retail Store and Distribution Center - 13661 Jupiter Rd. Ste 301 Dallas, Texas 75238
Call Toll Free 1-855-55-EPEST Monday - Friday 9:00 am - 5:00 pm CT
Copyright © 1997-2013 ePestSupply - All rights reserved.